FAQ & Shipping

Has my order shipped? 

COVID-19 has taken a huge affect on our production facilities as well as our office and warehouse. COVID-19 has also impacted the amount of shopping people are doing online this year. Please be patient as we try to fulfill your order as soon as possible while still staying as safe as possible and within the guidelines given to us by our local government. Please allow an additional 5-10 business days to fulfill your order. Select expedited shipping to have your order shipped faster.

 

Can I receive my order in time for Christmas?

We recommend you order by Dec 13th in order to receive your package by December 25th. Orders placed after this date cannot be guaranteed to be delivered by December 25th.

 

Can I receive my order sooner?

If you would like to guarantee your order sooner, please use expedited shipping (we will attempt to ship your order within 1-2 business days).

 

How are your products sized?

We know that not all women in the outdoors like tight fitted clothing. We aim for looser fit clothing. Thus, if you usually wear a size small and order a size small, our tops will be slightly larger and baggier. Please refer to specific product pages for sizing. 

 

Where are you located? 

Los Angeles, California.

 

What are Super Green Products?

Super Green Products are made locally here in the USA from organic materials. Click here to learn more!

  

Do you ship internationally?

Yes! However, please note that as with any orders being placed internationally, your package is subject to a customs tax (this fee being dependent on your country)

 

How do I become a lifestyle ambassador for Wondery?

We currently aren't accepting ambassadors. Check back soon!

   

Why can't I track my package? How long does it take until my order is processed? 

Please allow up to 48 business hours for your order to be processed. If you have ordered anything that fits in a standard size envelope (a bracelet, stickers, etc), you may not receive tracking information. We do not operate during officially observed US Holidays - Please allow up to 72 business hours if your order is made during a US Holiday.

What is 5-8 Day Insured Shipping? 

In the case that your package is lost in the mail on part of USPS, you will be able to file a claim and receive a refund for your missing package.  

 
I don't see a discount code option during checkout, why can't I use it for my order?
The discount box will not show up if you have a subscription item in your cart. Unfortunately if you have a subscription included in your order, discount codes are unable to be applied to that order. If you have items in your cart that include the subscription, we would advise you create 2 separate orders (one with the subscriptions solely, the other with all other items).