Has my order shipped?
COVID-19 has taken a huge affect on our production facilities as well as our own office and warehouse. Please be patient as we try to fulfill your order as soon as possible while still staying as safe as possible and within the guidelines given to us by our local government. Please allow 5-7 business days to fulfill your order (if expedited, we will attempt to ship within 1-2 business days).
*Pre-Order Note (as of May 14th, 2020): If you have pre-ordered anything, your entire order will ship as soon as all your products are in stock. We expect these orders to begin shipping Friday, May 22nd. Again, please be patient as we try our best to fulfill as fast as possible while still maintaining social distancing regulations in our warehouse.
How are your products sized?
We know that not all women in the outdoors like tight fitted clothing. We aim for looser fit clothing. Thus, if you usually wear a size small and order a size small, our tops will be slightly larger and baggier. Please refer to specific product pages for sizing.
Where are you located?
Los Angeles, California.
Do you ship internationally?
Yes! However, please note that as with any orders being placed internationally, your package is subject to a customs tax (this fee being dependent on your country)
How do I become a lifestyle ambassador for Wondery?
We currently aren't accepting ambassadors. Check back soon!
Why can't I track my package? How long does it take until my order is processed?
Please allow up to 48 business hours for your order to be processed. If you have ordered anything that fits in a standard size envelope (a bracelet, stickers, etc), you may not receive tracking information. We do not operate during officially observed US Holidays - Please allow up to 72 business hours if your order is made during a US Holiday.
What is 5-8 Day Insured Shipping?
In the case that your package is lost in the mail on part of USPS, you will be able to file a claim and receive a refund for your missing package.
Returns & Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please email email@example.com with subject "ATTN: RETURNS/EXCHANGES." In the email, include your 1) order number, 2) the items you would like to return/exchange, and 3) why you would like to return/exchange the item/s. Someone will get back to you within 2 business days with a Return Authorization number.
Please do not send any returns/exchanges without first receiving a Return/Exchange authorization number.
Please send any accepted returns or exchanges to 9525 COZYCROFT AVE Ste B, CHATSWORTH, CA 91311, along with the original receipt emailed to you. Please write your Return Authorization Number provided to you. Please circle or highlight the item being returned / exchanged, and on the back please specify as to why you'd like a return or exchange. If an exchange, please indicate what size or variant you would like to exchange for. If we do not have the variant you would like exchanged for, a full refund minus a 10% restocking fee for the product being processed will be given.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit minus a 10% restocking fee will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale Items and Mystery Bags (if applicable)
Only regular priced items may be refunded or exchanged. Sale items including Mystery Bags are final sale and cannot be refunded or exchanged (unless damaged or defective).
Exchanges (if applicable)
We only pay for shipping on items both ways if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
9525 COZYCROFT AVE, CHATSWORTH, CA 91311
To return your product, you should mail your product to:
9525 COZYCROFT AVE Ste B, CHATSWORTH, CA 91311
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If we receive a package with no printed email receipt, we will email you regarding your package. If we do not hear from you within 10 business days, your order will be subject to a 50% restocking fee and you will be refunded 50% of your original order.
In Person Purchase for Return/Exchange
If you would like to make a return or exchange of an item you purchased at one of The Parks Apparel's farmer markets, please send us an email to firstname.lastname@example.org with the subject "Return/Exchange from [Insert Farmer's Market here]"
All items being purchased internationally from The Parks Apparel are subject to a customs fee per item.
International items being returned as unclaimed are refundable up to 85% of your original order total.
Holiday Returns & Exchanges
Purchase made between Nov 22 and Dec 10 may be returned until January 12th. Our standard policy of 30 days will apply to all purchases made after December 10.